FAQ
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Q: What should I do if I want to cancel my reservation?
Passengers can cancel at an appropriate early date/time before the scheduled pickup time, depending on the vehicle reserved. However, late cancellation charges are equal to the rate confirmed at the time of reservation will apply. To see our detailed cancellation policy, please read our Terms and Conditions.
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Q: What if I fail to show up or I’m running late?
Chicago Limousine’s vehicles are always on time for pickup, and we are committed to keeping a punctual and organized schedule. However, if you do not show up on the agreed time, a no-show fee equal to the base fare price of the reservation, plus any applicable waiting time fee will be charged when the passenger(s) fail to arrive at the designated location.
To avoid this scenario and have a stress-free trip, call 800-295-3150 if you cannot locate your vehicle.
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Q: What if my flight is delayed?
We track all flights arriving at O’Hare and Midway Airports. No worries though, we will have a driver assigned to your reservation if there is a delay, and we will not charge any late waiting fees.
However, you will need to contact us beforehand if you miss or change your flight.
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Q: How do I find my pickup when I arrive at the airport?
For Curb Side pick-up you will need to call 800-295-3150 and notify the dispatcher that you are ready to be picked up. Please make sure that you have retrieved your luggage first as your chauffeur can only stop in the airport for a limited time before he/she must leave.
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Q: What is the Meet and Greet Service?
With this quick and convenient service, our chauffeur will meet you at the assigned baggage claim area for your flight with a sign displaying your name. He will assist you with your baggage and guide you directly to your designated vehicle. In case are unable to locate your chauffeur, please call our toll free number 800-295-3150 so that we can call the chauffeur for you and give you his location.
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Q: Is my information secure when I make a reservation?
Yes, absolutely. We will only use your personal information to confirm your reservation, communicate with you during the transport process, or to contact you regarding special offers and promos. All your confidential contact data are safe with us. For more detailed information, please see our Privacy Policy.
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Q: Do you provide child safety seats?
While our company guarantees that customer safety is our main priority, we do not provide child safety seats. Parents and guardians of children traveling in Boston Coach vehicles are responsible for providing and installing child safety seats in accordance with state and federal laws.
Billing Questions
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Q: Do I need a credit card to make a reservation?
Yes; we accept all major credit cards for your bookings. Unfortunately, our drivers do not accept cash.
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Q: What credit cards do you accept?
We accept all major credit cards such as Visa, MasterCard, Discover, and American Express.
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Q: Can I set up a direct bill account?
Sure! Please contact our New Accounts Department at 800-295-3150 to request an application. You can also call this number for more details, or download the application here.
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